Troubleshooting
When troubleshooting any type of equipment the first step is to determine what the failure is compared to normal operation. Once you know that, the rest of the procedure becomes a process of elimination.
When spare equipment is available, the process of elimination is much easier. However there are better ways to troubleshoot that reduce the likelihood of causing additional damage. For example: If you're not getting a picture on your display you might think replacing the display should be the first step. But doing so may cause damage to the new display, especially if there is damage to any of the system cables causing them to short to the chassis.
The best way to troubleshoot is to have another system available either on another vehicle or on a test bench. Simply remove the non working system components, one at a time, from the non working system and plug them in to the working system until the defective component is located. Once you know what component has failed we need to determine why. We have found that, in most cases, component failure is caused by outside influences such as physically damaged cables or faulty connections.
It is important to repair or replace any damaged cables prior to installing new equipment
Below is a list of troubleshooting topics that may help you determine what component or components are affected.
Feel free to call INTEC support at 800-468-3254 (West) or 800-522-5989 (east) for additional assistance. Please have your model number(s) available.
Always use caution when working near electricity.
CVD Series Displays
- I get a blue screen with the words "No Signal"
- I get a constant steady tone from my remote
- My screen does not light up
- Less common topics...
CVM Series Monitors
- My screen does not light up
- My screen lights up but I don't get a picture
- I have single line across screen – vertical or horizontal
- Less common topics...